Refund Policy
Once your return has been received and accepted by us, your refund will be completed via the original payment method, excluding the delivery costs and made to measure fee.
For card payments, we will process the refund within 10-15 working days after the returned item has been checked and approved.
For payment on delivery orders, the refund process will take up to 30 working days from the moment the returned product has been checked and approved.
Please note that the refund may take longer to appear on your statement, depending on your bank's processing time.
Please ensure that the returned product is in its original condition, with all tags and packaging intact. We reserve the right to reject any return that does not meet our standards.
If you have any questions or concerns about the refund process, please contact our customer service team for assistance.
The refund time frame depends on the payment method. Normally credit appears within two months statements of credit cards.
In case the recipient of the product does not correspond with the buyer of the product, a credit will be refunded to the original buyer and credit card holder. Refunds are made in the same currency as the purchase. Potential losses due to currency fluctuations will not be refunded.
Please note that we can only accept returns from the country which the shipment was sent to. Products purchased during our sales period will not be refunded or returned.
PROMOTIONS REFUNDS
Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.
Products purchased during promotion periods can be refunded, but in this case the promotion rule might be broken.
1.1 PLATINUMTREAT15 - campaign INACTIVE at this moment
Abandoned cart promotion: finish your order and enjoy 15% OFF when shopping minimum 2 items and by using unique code PLATINUMTREAT15
If you wish to refund one of 2 items, automatically the other one must be purchased in full price, the difference will be transferred to Rhea Costa Fashion SRL.
If you purchase 3 or more products in our "X% OFF when shopping minimum 2 products" promotions and you wish to refund one of them, the other products will still keep their promotional price
Once you have used this code and you want to return one item, you can not use any other promotional code on the item you want to keep, for example FIRST10 code.
1.2 13 Years of Rhea Costa
Benefit 13%OFF on all full priced items.
When: 15th - 16th October 2022
Where: Online on www.rheacosta-shop.com and in stores located in Bucharest
Concept Store: 61A Paris Street, Bucharest, România
Bridal & Evening Showroom: 14th Dr. Burghelea Street , Bucharest, Romania
If you want to exchange an item you ordered online or in stores and benefit from an anniversary discount, the product you will exchange it with will be at full price, no anniversary discount will be applicable for any exchange.
All Wire Transfer orders confirmed by 23:59 , 17th October 2022 will be processed and delivered as shown on the product page, the ones that are not confirmed will be canceled.
1.3 Mix and match minimum 2 items for 20%OFF - campaign INACTIVE at this moment
For example, if you purchased 2 products in our "X% OFF when shopping minimum 2 products" promotions and you wish to refund one of them, automatically the other one must be purchased in full price, the difference will be transferred to Rhea Costa Fashion SRL.
If you purchase 3 or more products in our "X% OFF when shopping minimum 2 products" promotions and you wish to refund one of them, the other products will still keep their promotional price
This offer is non-transferable, non-exchangeable and no cash alternative is offered
1.4 FIRST10 - campaign INACTIVE at this moment
Use promo code FIRST10 to get 10% off your first Rhea Costa order, subject to these T&Cs:
This promo code may only be used once per person and cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including the purchase of gift cards)
This offer is non-transferable, non-exchangeable and no cash alternative is offered
Need help? Email customercare@rheacosta.com or call us on +4 0729 353 003.