Returns

Policy

Thank you for your purchase from Rhea Costa online shop.
We want you to be completely satisfied with your order.
If for any reason you are not satisfied with a product, please send it back to us for a refund.
It's easy to return it, the procedure is quick and easy and free of charge.
We gladly accept returns within 15 days of receipt.
Please fill in the RETURN FORM available in your client account.
This form is available 15 days starting delivery date. Afterwards, the form expires and the return is no longer possible.

Returns outside of this period may be accepted at our discretion.

If you want to exchange the product or alter it, please let us know your feedback and we will gladly find a solution for you to wear your favorite look.

Procedure

For the return procedure, we kindly ask you to get in touch with our Customer Care team before shipping the order back.

Please take into consideration that we can only accept for return non-faulty items that:

  • are in their original condition
  • have not been worn, damaged or washed
  • have all original tags attached
  • same packaging and other accessories received with the order
  • not show any signs of use.

The merchandise must be returned in one mailing.
We reserve the right to refuse multiple returns at different times from one order.

Please be aware that a time frame of 30 business days can pass between the receipt of your returned merchandise and the return/refund process.
Upon receipt of your returned merchandise, we will send you an email containing information about the respective refund.

We reserve the right to accept the return or not after checking if the items fulfill the conditions requested above.

Refunds

Once your return has been received and accepted by us, your refund will be completed via the original payment method, excluding the delivery costs and made to measure fee.

The refund time frame depends on the payment method. Normally credit appears within two months statements of credit cards.
In case the recipient of the product does not correspond with the buyer of the product, a credit will be refunded to the original buyer and credit card holder. Refunds are made in the same currency as the purchase. Potential losses due to currency fluctuations will not be refunded.

Please note that we can only accept returns from the country which the shipment was sent to. Products purchased during our sales period will not be refunded or returned.

 

PROMOTIONS REFUNDS

Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.

Products purchased during promotion periods can be refunded, but in this case the promotion rule might be broken.

 

1.1 PLATINUMTREAT15

Abandoned cart promotion: finish your order and enjoy 15% OFF when shopping minimum 2 items and by using unique code PLATINUMTREAT15

If you wish to refund one of 2 items, automatically the other one must be purchased in full price, the difference will be transferred to Rhea Costa Fashion SRL.
If you purchase 3 or more products in our "X% OFF when shopping minimum 2 products" promotions and you wish to refund one of them, the other products will still keep their promotional price

Once you have used this code and you want to return one item, you can not use any other promotional code on the item you want to keep, for example FIRST10 code.

 

1.2 Mix and match minimum 2 items for 20%OFF

For example, if you purchased 2 products in our "X% OFF when shopping minimum 2 products" promotions and you wish to refund one of them, automatically the other one must be purchased in full price, the difference will be transferred to Rhea Costa Fashion SRL.
If you purchase 3 or more products in our "X% OFF when shopping minimum 2 products" promotions and you wish to refund one of them, the other products will still keep their promotional price

This offer is non-transferable, non-exchangeable and no cash alternative is offered

 

1.3 FIRST10

Use promo code FIRST10 to get 10% off your first Rhea Costa order, subject to these T&Cs:

This promo code may only be used once per person and cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including the purchase of gift cards)

This offer is non-transferable, non-exchangeable and no cash alternative is offered

Need help? Email customercare@rheacosta.com or call us on +4 0729 353 003.