Orders

Shop orders

To add an article into the shopping bag that is listed in different sizes, please first select your size then click "add to shopping bag". After the article has been added to the shopping bag, the "mini basket" will open up showing all the articles that have already been added to the shopping bag.

To finalize the ordering process, click the shopping bag and follow the ordering instructions.

For information on the sizes, different shipping and payment methods, simply click tabs "SIZE HELP", "DELIVERY" and "PAYMENT".

Should you want to choose a standard size and on a specific color, click on the color and mouse over the sizes and it will show you if the product you wish to purchase is available in stock, pre-ordered or made to measure.

Should you want to personalize your order please click made-to-measure tab.

Please take into consideration that ordering an available or pre-order product means purchasing it as it is shown in the pictures.
Please verify all the details before completing the order.

Email orders

You also have the possibility to order online by e-mail to office@rheacosta.com.
You will be contacted within 48 hours via e-mail or via phone.

Phone orders

To further complement our services, we have now included the possibility to order per phone during our main service hours (Monday - Friday 8:30 AM until 08:00 PM (UTC/GMT +2 hours) and Saturday from 10.00 AM to 6.00 PM except when we announce the contrary).

Our customer care team is standing by and will be happy to assist you.

Please call us at +40729.353.003 / +40.762.601.291 for assistance.
Afterwards, you’ll get a follow-up of all the conversation by e-mail, SMS or WhatsApp to check the details of the order and then confirm it.

Pre-orders

1. Have I got some extra-costs if I pre-order a product?

You place the order on a standard size for the product as it is shown in the pictures.

You don’t have an extra cost.

2. How long will it take for my order to arrive?

Delivery times depend on the product complexity and fabric availability. We confirm the delivery date after we check the production schedule. The time frame for pre-order products takes 10 to 20 business days + shipping time.

Please advise with Rhea Costa team the date of your event to know if the order can or cannot be done in time. Once you have placed your order, you will receive a confirmation email with all the details.

If you do not receive an email in maximum 48 hours please contact our Customer Care service.

3. How much do I pay for delivery services?

Delivery services are included.

4. What option(s) do I have if the product is out of stock and my event date is within a week of my potential purchase?

If the product is out of stock or the pre-order / made to measure timing is too long and you have an emergency, please write an e-mail at orders@rheacosta.com with the product code you wish to purchase and the event date, and we will guide you for a solution.

5. Would it be possible to schedule an appointment for a fitting after placing a purchase?

Yes, we can schedule a fitting in our showroom in Bucharest, Romania - STYLIST APPOINTMENT

6. Can I return e pre-ordered product?

Yes, you can return a pre-order product. For more details about the return process, please check the RETURN section.

Stylist Appointment

We would like to bring to your attention that not all products can be found in the showroom or in our retailer’s shops all over the world. Should you be interested in taking your measurements and do fittings in the showroom located in Bucharest, Romania, at 14 Doctor Burghelea Street, District 2, please schedule an appointment to visit the world of Rhea Costa and see more designs. For any further information, we kindly invite you to contact us by phone or by email.

Repair and modify

This represents an extra charge service. The product that needs to be repaired or modified must be thoroughly evaluated. This may take some time. We would pursue this matter only at our discretion and get back to you with resolution fees and timing.

If you feel like your dream dress would need an extra alteration, we would happily help you out.
We accept extra alterations if you notify us within 14 calendaristic days from the moment you have received the final product through delivery or in our stores.
Alterations are charged according to the complexity of request.
Our online and in-store customer care will gladly inform you about the charges and timings regarding your request.
Simply contact us by e-mail: customercare@rheacosta.com

OR
by phone +40729 353 003

ERRORS AND INACCURACIES

Our goal is to provide a complete, accurate and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors.

This website may contain typographical mistakes, inaccuracies or omissions, some may relate to pricing and availability and product information. We reserve the right to correct any such errors, inaccuracies or omissions, including after an order has been submitted, and to change and update information and prices at any time, without prior notice.

If you placed an order and haven’t been contacted by a member of our Customer Care service within 48 hours, please check your Spam / Junk Mail or contact us by sending an electronic mail at the following address: office@rheacosta.com.